Order Information
When your order has been shipped, you will receive an email notification with your tracking number(s). You can track your order at www.fedex.com . If you wish to order from outside the US, please contact customercare@farmsupplystore.com

If you need to contact us, please call 800-967-9735,
M-Th, 8:00am - 5:00pm
Fr 8:00am - 12:00pm EST.

Our shipping address:
Farm Supply Store
105B Camellia Plant Rd
Juliette, GA 31046

Fax number is 678-530-1100.

Shipping Options
Please use a physical shipping address and NOT a PO Box. FedEx does not deliver to a PO Box. If you use a PO Box, your order will be delayed until we can contact you for a different address.

The map below shows approximate delivery time for ground shipments from our warehouse to your area. Our default and preferred shipping method is FedEx ground.

When you can expect your orders to arrive
All Expedited orders, NOT GROUND, placed before 12:00pm Eastern Time Monday-Friday that are shipping Priority Overnight, Standard Overnight, 2 Day or 3 Day will ship the same day. Orders placed after 12:00pm Eastern Time requesting these shipping options will ship the next business day. Orders requesting Ground shipping will ship usually the same day or the next. Please add this to your estimated delivery time. For example, if you live in Iowa and place an order on Monday and request Ground shipping, you order will ship on or before Wednesday and should arrive three Business Days later. FedEx does not deliver packages on Holidays.

For dealer and other orders that are shipped Freight, the order will ship within 4 business days from the day of order.

Priority and Standard Overnight: FedEx does not deliver packages on weekends except for Special Saturday Delivery. We do not offer Saturday Delivery on the website.. If you are placing an order after 12:00pm on a Thursday requesting Priority or Standard Overnight delivery, you will not receive your shipment until Monday.

Orders for items that are drop shipped by the manufacturer (see below) will ship within two business days. After your order has shipped, we will email you the FedEx tracking number which you can track online at www.fedex.com

Delivery time listed below is for Ground service and is based on business days and does not include the day your order was shipped.

Returns Process

1. Download, print and fill out the Return form (click here to Download Form) and include it with your return. To receive credit, you must mail this form with your return. Please include your original invoice/packing slip with your return. If you no longer have your packing slip and are unable to print the return form, please include a letter explaining the reason for your return. In your letter please indicate your name, the order and the items you are returning, including the reason so that we can properly process the return.
   
   
   Our Return address is
   Farm Supply Store
   105B Camellia Plant Rd
   Juliette, Ga 31046
2. Please re-pack the product in its original packaging if available. Make sure to include all pieces of the product including instruction manuals and/or warranty information.
3. Please address the package to the return address of the manufacturer that shipped the item(s) to you.
4. To ensure your protection, please ship back using UPS, FedEx or US Mail Return Receipt Requested with insured service. This is to protect you in case the product is lost or damaged during shipping. Also, this allows you to be able to track your shipment. Farm Supply Store is not responsible for lost, misdirected or damaged shipments.
5. It can take up to 6-8 weeks to complete the processing of your return.

Warranty Information

Each of our products is made by a different manufacturer and as such, has different warranty information. Warranty information is listed by manufacturer. If warranty information is not listed for the manufacturer of the product you are purchasing, please contact customercare@farmsupplystore.com for more information.

PetSafe - PetSafe has a Lifetime Warranty on parts and one year on labor. PetSafe guarantees all parts of this product for life against manufacturing or parts defects. Misuse or incorrect handling is not covered. If your unit cannot be repaired, PetSafe may replace it with new or reconditioned merchandise. PetSafe will not pay for loss of time, inconvenience, loss of use of your product, or its failure to work, or any incidental or consequential damages.There is a nominal labor charge for out of warranty products but all parts are free during the warranty period. If you have had your system for more than one year, call customer service at 1-800-732-2677 to determine the labor charge.